Refund policy

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Return & Exchange Policy

Thank you for shopping with Oneoeight. Please read our policy carefully before making a purchase.

1. No Return Policy

We maintain a strict No Return and No Refund policy. Once a purchase is made, the transaction is final. We do not offer cash or credit card refunds for any items unless they are received in a damaged or defective condition (see Section 4).

2. 7-Day Exchange Policy

We offer a limited exchange window for customers who may need a different size or a replacement item.

  • You have 7 days from the date of delivery to request an exchange.

  • To be eligible, your item must be in the same condition that you received it: unworn or unused, with all original tags attached, and in its original packaging.

  • You will also need to provide the receipt or proof of purchase.

3. How to Process an Exchange

To start an exchange, you must contact us at oneoeight.in@gmail.com.

  • Approval: If your exchange is accepted, we will send you instructions on how and where to send your package.

  • Unauthorized Shipments: Items sent back to us without first requesting an exchange will not be accepted and will be returned to the sender.

  • Return Address: All approved exchanges must be sent to:

    [INSERT YOUR FULL PHYSICAL ADDRESS HERE]

4. Damages and Issues

Please inspect your order immediately upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us at oneoeight.in@gmail.com within 24 hours of delivery. We will evaluate the issue and ensure you receive a functional replacement.

5. Non-Exchangeable Items

Certain types of items cannot be exchanged under any circumstances:

  • Sale Items: All items purchased on sale or during a promotion are final sale.

  • Gift Cards: We do not accept returns or exchanges on gift cards.

  • Personalized/Custom Goods: Special orders or personalized items.

  • Personal Care Goods: Beauty products or items of a hygienic nature.

  • Hazardous Materials: Flammable liquids or gases.

6. European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, customers have the right to cancel or return their order within 14 days, for any reason and without a justification, in accordance with EU law. The item must be in its original, unused condition with tags.

7. Contact Us

For any questions regarding our policies, please reach out to our support team:

  • Email: oneoeight.in@gmail.com

  • Response Time: We typically respond within 24–48 business hours.